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Privacy Policy

Last updated: October 13, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

  • Name, email address, and contact information
  • Business information and dealership details
  • Vehicle inventory data and images
  • Usage data and analytics
  • Communication preferences
  • Payment information processed through secure third-party providers

1.1 Social Media Integration

When you connect your Facebook Pages and Instagram Business Accounts to our platform, we collect and store:

  • Facebook: Your public profile information, email address, list of Facebook Pages you manage, Page names and categories, Page access tokens (encrypted and securely stored), and engagement metrics (likes, comments, shares, reach) for posts published through our platform
  • Instagram: Instagram Business Account information (username, account ID, profile picture), account connection status to Facebook Pages, and engagement data for content published through our platform
  • Social media access tokens are encrypted and stored securely. We only use these tokens to perform actions you explicitly authorize
  • We do not access, store, or use your personal social media posts, messages, friends lists, or any content not directly related to business Pages and accounts you connect

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send you technical notices and support messages
  • Communicate with you about products, services, and promotions
  • Monitor and analyze usage patterns to improve our platform
  • Ensure security and prevent fraud
  • Publish vehicle inventory posts to your connected Facebook Pages and Instagram Business Accounts (including photos, descriptions, pricing, and links)
  • Schedule and automate social media posts based on your configured settings and preferences
  • Retrieve and display analytics for posts published through our platform to help you measure engagement and optimize your marketing strategy
  • Verify social media account connections and ensure proper integration functionality

Important: We only post content to social media platforms when you explicitly enable automatic posting, schedule a post, or manually trigger a post. You maintain full control over what content is published and when.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • With your explicit consent
  • To service providers who assist us in operating our platform
  • To comply with legal obligations or protect our rights
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

Social Media Account Control: You can disconnect your Facebook Pages and Instagram Business Accounts at any time through your account settings. When you disconnect an account:

  • We will immediately stop posting to that account and delete the associated access tokens
  • Historical post data and analytics remain in your dashboard unless you request deletion
  • You can reconnect the account at any time by authorizing access again
  • You can also revoke our app's access directly through your Facebook Settings → Business Integrations

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities and improve your experience on our platform. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform integrates with third-party services to provide our functionality. These integrations include:

  • Facebook and Instagram (Meta Platforms): We use the Facebook and Instagram APIs to publish content and retrieve analytics. When you connect these accounts, you authorize us to access your Facebook Pages and Instagram Business Accounts. Meta's use of data is governed by their own privacy policies. We comply with Meta's Platform Terms and Policies.
  • Payment Processors (Stripe): We use Stripe to process subscription payments. Stripe collects and processes payment information according to their privacy policy. We do not store complete credit card information on our servers.
  • Analytics Providers: We may use analytics services to understand how users interact with our platform and improve our services.
  • Email Service Providers: We use email service providers to send transactional emails, notifications, and marketing communications.

These third-party services have their own privacy policies, and we encourage you to review them. We carefully select service providers who maintain appropriate data protection standards.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: team@dealershock.com

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